Before you book

How to book a ticket?
If you wish to book a ticket, just follow these simple steps:  Step 1: Open https://www.ourbus.com or the OurBus app (Download the app from the Google P...
Fri, 18 Nov, 2022 at 2:53 PM
How to book a one-way trip?
Follow these steps to book a one-way trip:  Step 1: Open https://www.ourbus.com or the OurBus app (Download the app from the Google Play Store or the Ap...
Tue, 8 Nov, 2022 at 4:46 PM
How much luggage can I carry?
Here's a quick read about our luggage policy: You can carry 1 piece of large luggage weighing up to 50 pounds that can be stored under the bus and doe...
Tue, 8 Nov, 2022 at 4:57 PM
How can I cancel my trip/ticket?
If you wish to cancel a ticket, just follow these simple steps: Click on "Cancel Ticket" in your original OurBus confirmation email.  Alterna...
Wed, 9 Nov, 2022 at 3:36 PM
How can I reschedule my trip?
If you wish to reschedule your ticket, just follow these simple steps: Our reschedule process works via cancellation. If your scheduled departure is more...
Tue, 8 Nov, 2022 at 5:52 PM
How can I get ADA assistance on the trip?
If you wish to get ADA assistance, just follow these simple steps: You can request ADA assistance at the time of booking a trip with us. However, you have ...
Thu, 5 Jan, 2023 at 11:35 AM
Can I bring my Service Animal on the bus?
OurBus does not allow animals or pets, except for trained service animals assisting a traveler with special needs.  Service animals must be in a harness st...
Thu, 5 Jan, 2023 at 11:35 AM
How can I use a coupon for my booking?
For the coupon to be applied, you must be signed in to your OurBus account from the same email on which you received the coupon.  Once you are logged in, o...
Wed, 9 Nov, 2022 at 8:37 AM