On the day you travel

How can I find my stop location?
The pickup and drop-off addresses are mentioned on the ticket as “Stop Details”.  If you click on “Stop Details”, a new page containing the stop location ...
Thu, 10 Nov, 2022 at 9:06 AM
How can I track my bus?
The best way to stay up to date with your ride is by downloading the OurBus app, which allows you to track your bus in real-time in addition to buying and s...
Thu, 10 Nov, 2022 at 9:06 AM
How will I identify my bus?
OurBus is a technology company, and we do not own or operate any buses. That means we partner with different bus companies that meet our stringent standards...
Thu, 10 Nov, 2022 at 9:05 AM
How can I cancel my booking?
If you wish to cancel a ticket, just follow these simple steps: Click on "Cancel Ticket" in your original OurBus confirmation email.  Alterna...
Thu, 10 Nov, 2022 at 9:05 AM
How can I reschedule my ticket?
If you wish to reschedule your ticket, just follow these simple steps: Our reschedule process works via cancellation. If your scheduled departure is more...
Thu, 10 Nov, 2022 at 9:05 AM
I missed my bus.
We're sorry that you missed your bus. If you miss your bus, the ticket is non-refundable or transferable to a future bus. Should you wish to travel,...
Thu, 10 Nov, 2022 at 9:05 AM
Will there be a stop sign at my pick up?
All OurBus stops might not have a stop sign. Please refer to the “Stop Details” section on your ticket for more information about your stop.
Thu, 10 Nov, 2022 at 9:07 AM
How can I connect to the onboard wifi?
Usually the driver announces the password before the start of any trip.  Please reach out to the driver of your trip and ask him/her/them for the wifi cred...
Wed, 9 Nov, 2022 at 8:35 AM